![]() Also there’s a shocking amount of permissions available on the computers themselves… I can login with my personal email, change settings, browse any website because there’s no blockers, doesn’t seem to be ANY sort of firewalls or virus protection… this place is a nightmare from an IT standpoint and just begging to be hit with a virus or have customer information leak. but I’ve been here for 3 weeks so I have extreme doubts about that. I’ve had to bring my OWN mouse in order to get by during training. Imagine having to type long order numbers using the top row instead of a numpad. small HP laptops with no numpad and an old monitor is all we have. The class is constantly pausing because the internet can’t keep up. Instead of something like a projector like most classes, we’re doing a zoom meeting with spotty internet where the audio keeps cutting out. ![]() We used a mixture of Zoom/Google Meets/Microsoft Teams to do the training class, with the trainer at the front of the room. Internet issues weren’t ironed out until around 11 am. There was a huge number of internet issues spotty connections, a lot of the computers wouldn’t connected on the ethernet cables, so some had to use wifi (which wasn’t encrypted nor had access to company programs). We waited until for the rest of the class. There was a miscommunication about what time training started, so I showed up at 8 am because it was the earlier of the two times. That mixture made it sound much more palatable than 100 percent calls. Got a call telling me the pay which was fair, and that it would include chat, email and phone. Apparently it’s the 3rd largest call center company in the word, with the vast majority of the company in South So scrambling for a new job, I ended up finding an ad for GameStop customer service at Atento on Facebook. I basically left my COVID-19 job of front desk receptionist to work at a small accounting firm who said they would train me on taxes… then decided they didn’t have time to train me and let me go. Good luck trying to plan for things after work if you had a bit of a drive ahead of you. In other words, you literally couldn’t punch out until they decided it was time for you to leave (up to 30 minutes). They would do things like hold you 30 minutes past the end of your shift. I’ve worked at many call centers, my first and lowest bar was West (now Alorica).
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